General Questions
What types of furniture do you offer?
We offer a wide range of furniture, including sofas, beds, dining tables, chairs, wardrobes, and office furniture.
Do you have a physical store?
Yes, we have a physical store located in Ludhiana-
Homarc Furniture (India) Pvt. Ltd. # Barewal Road, Nr. Avtar Sweets, BDS Nagar, adj. Gurdev Hospital, Ferozpur Road, Ludhiana – 141012 Contact: +917809098145, +919815198145 Email: contact@homarc.i
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
Do you offer custom designs or made‑to‑order pieces?
Yes! We love helping customers create furniture that fits their space perfectly. You can share your preferred dimensions, materials, or finish, and our design team will craft a piece tailored to your needs. Custom orders may take a little extra time, but they’re worth it for a truly unique result.
What is your delivery time and shipping policy?
We deliver across India. Standard orders are usually shipped within 5–7 business days, while custom pieces may take 2–3 weeks depending on design complexity. All items are securely packed to prevent damage, and you’ll receive tracking details once your order is dispatched.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping on most orders across India. For remote areas or oversized items, a small delivery fee may apply — but we’ll always let you know before checkout.
How long does delivery take?
Standard orders arrive within 5–7 business days, while custom pieces may take 2–3 weeks depending on design and finish. You’ll receive tracking details once your order is dispatched.
Can I schedule my delivery?
Absolutely! You can choose a preferred delivery date during checkout or contact our support team to arrange a convenient time. We’ll do our best to match your schedule.
Do you deliver to all locations in India?
Yes, we deliver to most cities and towns across India. If you’re in a remote area, our team will confirm availability and estimated delivery time before you place your order.
What should I do if my furniture arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours of delivery. Share photos of the issue, and we’ll arrange a replacement or repair right away.
Payments & Returns
What payment methods do you accept?
We accept credit/debit cards, net banking, UPI, and various digital wallets.
Do you offer Cash on Delivery (COD)?
Yes, COD is available for select locations and products.
What is your return policy?
We offer a hassle-free return policy within 7 days of delivery if the product is defective or damaged. Learn more visit : https://homarc.in/return-exchange/
How do I initiate a return or exchange?
You can request a return by logging into your account and submitting a return request, or by contacting via Phone – +917809098145, +919815198145 or Email contact@homarc.in.
Is my payment information secure?
Yes, your security is our priority. All transactions are processed through encrypted payment gateways, ensuring your card and banking details remain safe.
Customization & Assembly
Can I customize my furniture?
Yes, we offer customization on select products. Please contact us for details.
Do you provide assembly services?
Yes, for certain furniture items, we provide free or paid assembly services. Check product details for more information.
Customer Support
How can I contact customer support?
You can reach us via email – contact@homarc.in, phone – +917809098145, +919815198145, or live chat on our website.
What are your customer support hours?
Our support team is available from 9 AM to 6 PM, Monday to Saturday.